Log in and recover your password

Log in

1. Click on Log in, at the top right of the page. The "Log in" window opens.

2. Enter your Email and your Password.

3. Click on Continue.

Once logged in, your name appears at the top right. Don't have an account yet? Click on the "Don't have an account yet?" link at the bottom of the window.

Forgot password

1. In the login window, click on Forgot password.

2. Enter your email address, then click on Send code.

3. The message "Code sent" appears. Open the received email.

4. In the "New password" window, enter the code, then your new password twice (minimum 6 characters).

5. Confirm. The message "Password updated. You are logged in." confirms the change.

To go back, click on Back to login.

Common issues

"Incorrect email or password."

Check the address (a typo is enough) and the caps lock key. If in doubt, use Forgot password.

"Please confirm your email before logging in."

The registration was not confirmed with the code received by email. Write to support from this address: the team will unlock the account.

I do not receive the reset code

Check the spam folder and the entered address. The code is only sent if an account exists with this address: try your other email addresses.

"The code has expired" or "Invalid code"

Request a new code and use the most recent one.

"Too many attempts. Please try again in a few minutes."

Wait a few minutes before trying again.

"Connection problem. Check your internet."

Your internet connection was cut off: check it, then try again.

I am logged in but I arrive at the wrong space

Your address is linked to a different type of account than expected, for example a student account when you wanted to manage a school. Each address corresponds to only one type of account: create the institution's account with a professional address, or request an invitation from the institution account owner.